Privacy Policy

Eleven Builds is a software agency that provides web development and digital solution services. Our current services include business website development, landing page development, website redesign, e-commerce website development, website maintenance and support, and web application development.

Our website is designed to help visitors learn about our services, view our work, and contact us for project inquiries.

For privacy-related questions, you can contact us at elevenbuildsofficial@gmail.com.

We may collect personal and business information when you interact with our website, fill out a contact form, request a quote, or communicate with Eleven Builds.

The information we may collect includes:

• Full name
• Email address
• Phone number or WhatsApp number
• Business or brand name
• Project type
• Budget range
• Project timeline
• Project details or message
• Any files, links, references, or examples you voluntarily share with us
• Communication records if you contact us through email, WhatsApp, LinkedIn, Instagram, or other official channels

We only collect information that is necessary to understand your inquiry, communicate with you, and provide relevant services.

When you visit our website, some basic technical information may be collected automatically through our website hosting provider, analytics tools, browser settings, or similar technologies.

This may include details such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website or source
• General location, such as country or city
• Basic website usage information
• Website performance information

This type of information is usually collected to help the website load correctly, monitor performance, understand visitor behavior, prevent misuse, and improve the website experience.

Eleven Builds may use collected information for the following purposes:

• To respond to your project inquiry
• To understand your business or project requirements
• To provide service recommendations
• To prepare project proposals or quotations
• To communicate with you through email, phone, WhatsApp, or social media
• To improve our website, services, and user experience
• To manage project discussions and client communication
• To maintain internal records of inquiries and project requests
• To protect our website from misuse, spam, or unauthorized activity
• To comply with legal, regulatory, or professional obligations where required

We do not sell your personal information.

When you submit a project request through our website, the information you provide is used to review your requirements and contact you regarding your inquiry.

Submitting a form does not create a formal client relationship. A client relationship only begins after both sides agree on the project scope, timeline, pricing, payment terms, and service agreement.

We may keep inquiry details for future communication, follow-up, and internal business records unless you ask us to delete your information.

Our website may use cookies or similar technologies to improve functionality, analyze website traffic, and understand visitor behavior.

Cookies are small files stored on your device by your browser. They help websites remember basic information and improve the browsing experience.

We may use cookies for:

• Website functionality
• Analytics and performance tracking
• Understanding visitor behavior
• Improving website design and content
• Marketing or retargeting, if such tools are added later

If we use tools such as Google Analytics, Meta Pixel, LinkedIn Insight Tag, Microsoft Clarity, or similar tracking services, those tools may collect additional usage data according to their own privacy policies.

You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

Eleven Builds may use third-party tools and platforms to operate the website, receive inquiries, analyze traffic, manage communication, or deliver services.

These may include:

• Website hosting providers
• Domain and email service providers
• Contact form tools
• Analytics tools
• Communication platforms
• Payment or invoicing tools, if added later
• Project management tools, if used for client work

These third-party services may process limited information only as needed to provide their services. We are not responsible for the privacy practices of third-party websites or platforms. Visitors should review the privacy policies of those services where applicable.

Eleven Builds does not sell, rent, or trade personal information.

We may share limited information only in the following cases:

• With team members or service providers involved in reviewing or delivering your project
• With technical partners required for hosting, development, deployment, or maintenance
• With communication or project management platforms used for client work
• When required by law, regulation, legal process, or government request
• When necessary to protect our rights, prevent fraud, or secure our website
• With your consent or instruction

Any information shared is limited to what is reasonably necessary for the purpose.

We take reasonable steps to protect the information submitted through our website and communication channels.

Security measures may include:

• Restricted access to inquiry information
• Use of trusted hosting and communication platforms
• Secure account access where possible
• Regular review of website forms and communication channels
• Avoiding unnecessary collection of sensitive information

However, no online platform, website, email system, or communication channel can be guaranteed to be completely secure. By using our website, you understand that information shared online carries some level of risk.

We keep personal and project inquiry information only for as long as necessary for business, communication, legal, or record-keeping purposes.

We may retain inquiry information to:

• Respond to your request
• Follow up on project discussions
• Maintain internal business records
• Improve our services
• Handle future communication
• Comply with legal or professional obligations

If you want us to delete your inquiry information, you may contact us using the email provided in this Privacy Policy.

You may contact Eleven Builds to request:

• Access to the personal information we hold about you
• Correction of inaccurate or outdated information
• Deletion of your information, where reasonably possible
• Withdrawal of consent for future communication
• Removal from marketing or follow-up messages

To make a request, contact us at elevenbuildsofficial@gmail.com. We may need to verify your identity before processing certain requests.

If you contact Eleven Builds or submit a project inquiry, we may respond to you regarding your request.

We may also send occasional follow-up messages related to your inquiry, our services, or project discussions. We will not spam you or sell your contact details.

If you do not want to receive further communication, you can ask us to stop contacting you.

Our website may contain links to third-party websites, social media pages, portfolios, tools, or external platforms.

We are not responsible for the content, privacy practices, security, or policies of third-party websites. When you visit an external website, you should review its own Privacy Policy and Terms of Service.

Eleven Builds does not knowingly collect personal information from children. Our services are intended for businesses, professionals, startups, agencies, and individuals who are looking for website or software-related services.

If you believe that a child has submitted personal information through our website, please contact us so we can review and remove the information where appropriate.

Eleven Builds may serve clients locally and globally. If you contact us from outside Pakistan, your information may be processed through tools, platforms, or service providers that operate in different countries.

By submitting your information through our website, you understand that your data may be processed and stored using third-party platforms that may be located outside your country.

Please do not submit sensitive personal information through our contact forms unless it is necessary for the project discussion.

Sensitive information may include:

• Government identification numbers
• Passwords
• Bank details
• Private login credentials
• Confidential business information
• Highly sensitive personal data

If such information is required for a project, it should be shared only through a secure and agreed communication method.

Eleven Builds may update this Privacy Policy from time to time to reflect changes in our website, services, tools, legal requirements, or business practices.

When we update this policy, we will revise the Last Updated date at the top of this page.

Visitors are encouraged to review this Privacy Policy periodically.

If you have questions about this Privacy Policy or want to make a privacy-related request, contact Eleven Builds through our contact page or email us directly. We will review your message and respond through the most appropriate official channel.